Privacy policy

BeninBooking.com Privacy Policy Effective Version — June 2025 The protection of your personal data is a priority for BeninBooking.com. This Privacy Policy describes the nature of the data collected, the purposes of its processing, the conditions of its storage, and your rights, in accordance with Law No. 2017-20 of April 20, 2018, concerning the Digital Code of the Republic of Benin. By using the BeninBooking.com Platform, you acknowledge that you have read this Policy and accept its terms. Article 1 — Identity of the Data Controller The data controller for personal data collected on the BeninBooking.com Platform is: Benin Real Estate Platform Website: www.beninbooking.com Email: contact@beninbooking.com Cotonou, Republic of Benin — Tax Identification Number (TIN): 0202112800121 Article 2 — Data Collected In the course of using the Platform, BeninBooking.com may collect the following categories of data: 2.1 — Identification Data – First and last name – Email address – Telephone number – Nationality and country of residence 2.2 — Connection and Browsing Data – IP address – Browser type and version – Pages visited and time spent browsing – Date and time of connection 2.3 — Transaction Data – Booking history – Payment information (Mobile Money operator, transaction reference — no bank card number is (stored) – Transaction amounts and dates 2.4 — Property Data (Owners only) – Property address and description – Photos and amenities – Rates and availability Article 3 — Purposes of Processing The personal data collected is processed for the following purposes: – Creation and management of User accounts – Processing and tracking of bookings – Communication between Tenants and Owners – Processing of payments and refunds – Sending confirmations, reminders, and notifications related to bookings – Improving the functionality and user experience on the Platform – Fraud prevention and transaction security – Compliance with applicable legal and regulatory obligations – Sending marketing communications (with the User's prior consent) Article 4 — Legal Basis for Processing The processing carried out by BeninBooking.com is based on the following legal grounds: – Performance of the contract: for processing bookings, managing accounts, and payments. – Consent: for sending marketing communications and using non-essential cookies. – Legal obligation: to comply with applicable tax and regulatory obligations in the Republic of Benin. – Legitimate interest: for fraud prevention and Platform security. Article 5 — Data Retention Period Personal data is retained only for the period strictly necessary for the purposes for which it was collected: – Account data: retained for the entire duration of account activity, then deleted within 12 months of account closure. – Booking and transaction data: retained for 5 years from the date of the transaction, in accordance with applicable legal and tax obligations. – Browsing data: retained for a maximum of 13 months. – Marketing data: retained for 3 years from the date of last contact. Article 6 — Data Sharing and Recipients BeninBooking.com does not sell or rent its Users' personal data to third parties. Data may be shared with: – Property Owners: strictly for the purpose of facilitating contact necessary for booking (name, phone number, dates of stay). – Technical service providers: hosting (OVH, Gravelines), Mobile Money payment operators (MTN, Moov, Celtiis), audience analytics tools — only to the extent necessary for their tasks. – Competent authorities: in the event of a legal obligation, court order, or fraud prevention. All third-party service providers are contractually bound to respect the confidentiality and security of the data transmitted to them. Article 7 — Data Transfers Outside Benin As part of hosting the Platform on OVH servers located in Gravelines, France, data may be transferred outside of Benin. This transfer is governed by appropriate contractual safeguards in accordance with applicable regulations. BeninBooking.com ensures that all data transfers to third countries are accompanied by sufficient safeguards guaranteeing an adequate level of protection. Article 8 — User Rights In accordance with Law No. 2017-20 of April 20, 2018, concerning the Digital Code in the Republic of Benin, all Users have the following rights: